In October, Google announced
Estimated Total Conversions
as a first step to providing you with a more holistic view of the
conversions driven by AdWords. It is available to all advertisers who
use AdWords conversion tracking. Estimated Total Conversions includes
conversions you see today, such as online sales, as well as new
conversion types like cross-device conversions and calls.
Learn more
These insights are particularly important to understand because
consumers are now constantly connected, using multiple devices
throughout the day. In the next few weeks, this will be even more
pronounced as people shop for holiday gifts. A recent
holiday study
shows that 84% of consumers who are likely to use a mobile or tablet
device while shopping this holiday season, will start shopping on one
device and finish on another.
Google os making it easier for advertisers to understand these consumer
behaviors with new insights that are part of Estimated Total
Conversions, a new column in AdWords.
Estimated Total Conversions includes
cross-device conversions, which are also shown in a separate column to highlight their importance.
3 ways to use Estimated Total Conversions to improve business results
1. Take another look at your desktop/tablet bid. Once you see
more conversions that can be attributed to AdWords, your total ROI from
AdWords will change. Re-calculate your desktop/tablet
cost-per-acquisition (CPA) based on these cross-device conversions. If
your CPA has improved using this measure, you might want to look for
opportunities where you may be able to increase position and volume by
increasing your bids.
2. Capture the full value of mobile. Many experienced search
marketers are already using this data to make business decisions, by
starting a test on campaigns that previously did not show on mobile.
Within a few weeks of showing ads on mobile devices, these advertisers
started to see conversions they could not before -- those that started
on a mobile phone and ended on another device. These insights led to
important business decisions like adjusting mobile bids or shifting
budget to reflect the new ROI of their keywords.
Amber Yeray, Digital Marketing Manager at EXPRESS, a national fashion
retailer, has been working with her agency partner, RKG, to understand
the new insights offered by Estimated Total Conversions.
“Cross-device conversions have shown that total estimated conversions
are up 7%, with a 17% lift from mobile-initiated conversions. EXPRESS
and search marketing agency partner, RKG, are now able to increase
mobile bids for areas of the account that show the most impact from
mobile -- driving more volume while remaining efficient.”
3. Spend only the most profitable dollar. The total value of your
AdWords investment might change once you’re able to see more
conversions. Whether it’s AdWords, other digital channels or offline
media, think about investing your dollar into the most profitable
channel possible.
Estimated Total Conversions provides new insights that may help you
optimize bids and budgets to improve performance. Amit Shah, Vice
President of Online, Mobile & Social at 1-800-Flowers, used the new
insights that he gained to make more informed budget allocation
decisions.
“After measuring cross-device conversions that began on a mobile
device, we saw a 4% increase in total conversions measured in AdWords.
With the full view offered by Estimated Total Conversions, we can
correctly understand attribution across channels and make better
decisions on achieving marginal spend optimization.”
These are just a few of the tips that we will continue to share as we
hear feedback from you. Check out these best practices along with a
walkthrough of Estimated Total Conversions in a recent
webinar Google has hosted.